Business coach Denys Berdnyk

  • Improving Customer Experience (CX)
  • I teach staff the skills of soft skills and quality customer service:
    shop, salon, clinic, restaurant, hotel, B2C / B2B
  • Trainings: service, soft skills, management, communication, soft sell
  • Organizational coaching, facilitation and strategic sessions
  • Develop Customer Service Standards and Scripts
  • I create distance learning courses and training chatbots

Service and soft skills trainer, organizational coach, facilitator.
Distance Learning Specialist, Visiting TV Expert.
Experience in training in service, soft skills, management since 2009, personal experience in service and sales since 2003.
More than 96% of satisfied customers and participants of trainings, 70% of repeated appeals on the topics of service, sales and management.

Базові теми тренінгів

  • Сервіс, покращення CX, робота з Клієнтом
  • Soft skills: мислення, EQ, комунікація
  • Менеджмент, лідерство
  • Soft sell, Клієнторієнтовані продажі
  • Робота з запереченнями та претензіями Клієнтів
  • All training topics >>
Обговорити навчання персоналу

+38 O67 963 9OOO

Customer Feedback


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Business coach Denys Berdnyk | Cooperation


Collaborate with Companies
Bella Donna, Arsenal Center, Mamamia, Elika, E-Cosmetology, Forum Group, Cursor, Danko, Convergys, Heinemann Duty Free, Audi Center Odessa South, Ukrposhta, Ukrtelecom, AREC, Avon, Univest Media, STB, TRK Ukraine, Biblio Globus , ALS TOUR, PepsiCo, UCKS, Nadiya TV, Mokko, Avalon, Lumenis, Volia, Ukrlandfarming, Kyivstar, Delo.ua, SGroup, JCI, Venbest, GK AIS, Zhivoe Delo, EtiketiKo, Porsche Finance Group, AM-SOFT, EuroEx , State Employment Service, Business Territory, IQ Holding, Image Partner, Business People Ukraine, MEGA TV, CashFlow Club, Live Source, Terrapoint, Probook, Akim Studio, H-aRt, Knifeshop, Intelligence Service, Olvita, Smart Personal, Euroset , Pantagruel, Headquarters, Fortress, Lancelot, Calette and others.


Projects in areas

  • HoReCa, restaurant and hotel business, hospitality industry, tourism, beauty industry
  • Network retail, fashion-retail, FMCG, B2C retail, B2B corporate sales
  • IT, e-commerce, telecommunications, communications
  • Automotive, logistics, manufacturing, real estate, printing

Training units

  • Employees of shops, restaurants, entertainment centers, hotels, salons, clinics
  • Sales and Customer Service
  • Call centers, support services, service, technical and information support

CAs, participants

  • Retailers and online stores, sales consultants, sales managers
  • Hostess, reception managers, waiters, bartenders, baristas
  • Medical workers, masters of cosmetology
  • Call-center, delivery, supportoperators
  • Couriers, masters-receivers, economic and technical staff
  • Administrators, line managers, unit, middle, top managers

Professional competencies

  • Definition of performance gaps, staff training needs analysis
  • Development and conduct of trainings, blended-, micro-, product learning
  • Implementation of e-learning, development of LMS, creation of distance learning system for staff
  • Creating distance learning courses, training chatbots, knowledge base
  • Development of storyboards, presentation and methodical materials
  • Analysis of the effectiveness of the training
  • Building and launching a Staff Training and Adaptation System
  • Coordination of the work of the department of education / corporate university / training center
  • Staff adaptation, onboarding training, welcome trainings, mentoring
  • Performing a performance review
  • Building R&D / individual development plans
  • Conducting strategic and facilitation sessions
  • Moderation of working groups, business games
  • Group and individual coaching
  • Formalize and consolidate workflows
  • Development of Customer Service Standards and Scripts
  • Project Management
  • Service and sales in B2C / B2B segments

Customer Feedback
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Vocational education

  • Certified Business Trainer, Academy of Business Training, TC “BTG”
  • Certified Coach, Integral Coaching School, Living Business CG
  • Certified specialist in NLP, NLP practitioners, TC “Solutions and Prospects”
  • Certified Personnel Manager, HRM Course, Smart Personal Agency
  • Certified teacher-psychologist, National Pedagogical University. MP Dragomanova
  • Graduate of the Emotional Leadership Development Program “Leadership Program”, Solutions and Prospects Shopping Center
  • More than 50 other trainings and seminars

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Order training / coaching:
+38 О67 963 9О OO
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